Retargeting Done Right: A Step by Step Guide to Winning Back Lost Customers

Have you ever marveled at how your preferred meditation, sports, or yoga app appears to possess an uncanny ability to remind you just when you need to rekindle your dedication to mindfulness or fitness? It’s almost as if it knows precisely when to nudge you back on the path to your wellness goals.  

Well, here’s the secret behind the scenes: it’s all about the magic of retargeting—an artful strategy that has the power to transform a momentary interest into a lifelong devotion. It’s the digital whisperer that guides you back to that meditation session, encourages you to lace up your running shoes, or gently nudges you toward that rejuvenating yoga practice.

For example, meet Mark, an avid runner who once used a sports app to track his workouts but fell out of his routine. The app takes note of his inactivity and decides to re-engage him. It sends Mark an email showcasing new features, including a personalized training plan tailored to his goals. The email’s subject line reads, “Get Back on Track, Mark!” Intrigued, Mark clicks on the email and decides to give the app another shot. With renewed enthusiasm, he embarks on a fitness journey, guided by the app’s thoughtful retargeting strategy.

Today, we embark on a journey into the captivating world of retargeting, where we’ll explore the inner workings of this ingenious technique. We’ll delve into its strategies, principles, and real-world applications to understand how it can effectively engage users and keep them connected to your wellness or fitness offerings.

The Building Blocks of Effective Retargeting

There is no doubt that retargeting is a powerful marketing tool, but to make it work effectively, you have to understand its core components. You should think of retargeting as the foundation upon which your entire strategy will be based. Here are the building blocks to make it work:

1. Customer Segmentation: Know Your Audience

Choosing the right audience segment for your fitness or wellness app is the first step to providing your users with a tailor-made experience. For example, if you create an app for fitness or wellness, you can categorize your users according to their behavior and engagement level.

• New users who have just downloaded your app.
• Users who have completed a few sessions or workouts.
• Users who were once active but have become inactive.

By segmenting your audience, you can create tailored retargeting campaigns, addressing the unique needs and motivations of each group.

<Read more about segmentation here>

2. Crafting Personalized Journeys: Nudging Toward Progress

One important pillar is to plan personalized customer journeys based on your segmented audience. You can design customized user journeys based on your audience’s usage pattern, guiding them toward further engagement and progress.

• For new users, this might involve a welcome sequence, guiding them through app features and the value they can gain.
• For those who’ve completed a few sessions or workouts, suggest similar content to maintain their momentum.
• For users who’ve become inactive, re-engage them with tailored content or special offers.

Personalization keeps users feeling valued and motivated, which are essential elements in the retention equation.

3. Consolidating Data for Actionable Insights: The Power of Information

In order to effectively retarget your audience, you need a lot of data, and that is critical for understanding your audience’s behavior, preferences, and pain points.

• Are users dropping out of specific workouts or meditation sessions?
• Which content receives the most engagement?
• What are the common reasons behind user churn?

Armed with this data, you can make informed decisions about your retargeting strategy. It’s like having a map to navigate the vast landscape of user interactions.

4. Engaging Playbooks: Guiding Users with Intent

Finally, there is one last pillar. Engaging playbooks are your strategic guides to retargeting and they outline the steps and actions you want your users to take in order to convert.

• For example, a playbook might include sending reminders to users who started a meditation series but haven’t completed it.
• Or, it could involve offering exclusive content to premium subscribers and encouraging others to upgrade.

Playbooks serve as your compass, ensuring that retargeting efforts align with your overarching goals.

<Read more about Playbook Personalization>

Conclusion: Mastering the art of retargeting

Effective retargeting is your secret weapon to winning back lost customers for your wellness or fitness app (product). By segmenting your audience, crafting personalized messages, harnessing data insights, creating engagement playbooks, and continuously optimizing, you can re-engage users and guide them back to the path of wellness and fitness.

With the right strategies and tools in place, you have a partner in your quest to master the art of retargeting. As you embark on this journey, remember that every re-engaged user brings you one step closer to fulfilling your app’s mission—helping individuals achieve their wellness and fitness goals.